iman29
Well-Known Member
I use a Garmin HRM when I ride ever since I bought my Edge 510 years ago. The HRM module itself has a battery compartment that comes with these little tiny screws to take the cover off that get stripped out when you try to change it.
So for the 3rd time in 7 years I emailed Garmin support and for the 3rd time they sent me a brand new one (including the strap) at no charge; no questions asked. Not even a proof of purchase. Oh and this time the one they sent has Dual mode ANT+ and BT so its even better than my current ANT+ only one.
I did suggest they tell the product engineers to fix this but until then I am not complaining. I have my email ready for 2022 when this one goes bad.
#winning
So for the 3rd time in 7 years I emailed Garmin support and for the 3rd time they sent me a brand new one (including the strap) at no charge; no questions asked. Not even a proof of purchase. Oh and this time the one they sent has Dual mode ANT+ and BT so its even better than my current ANT+ only one.
I did suggest they tell the product engineers to fix this but until then I am not complaining. I have my email ready for 2022 when this one goes bad.
#winning