Rim damage

TommyF

Well-Known Member
Reynolds Carbon took a shot last night, still holding air as of this morning. Tapping the rim, it sounds solid except on the area of impact. Fix, replace or new bike day?
 

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Reynolds have a lifetime warranty on their wheels.

Reach out to them by phone and play nice.

More bees with honey!!

Toll Free: 888.686.3472
Hayes/Reynolds is covering it under warranty. Their service department is top notch, responded immediately to my inquiry. $169 bucks for new spokes and nipples and I've got a completely rebuilt wheel. Thanks for that suggestion jdog.
 
Update:
Took exactly 3 weeks from the day I shipped the wheel out for its return, fully rebuilt. They also provided new decals for both wheels to make me faster 😎. I'm digging the yellow for sure!! Couldn't be more pleased with the outcome of this.
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Update:
Took exactly 3 weeks from the day I shipped the wheel out for its return, fully rebuilt. They also provided new decals for both wheels to make me faster 😎. I'm digging the yellow for sure!! Couldn't be more pleased with the outcome of this.View attachment 260345
I can't say that their unusual approach to decals positioning in relation to the valve makes me fell all warm and fuzzy...I do appreciate the tire logo alignment on your part though.
 
I can't say that their unusual approach to decals positioning in relation to the valve makes me fell all warm and fuzzy...I do appreciate the tire logo alignment on your part though.
Pretty sure that is how they always position the logo with that "stylized R/lightning" logo aligned with the valve stems. My set from ~15 years ago has the same alignment.
 
Update:
Took exactly 3 weeks from the day I shipped the wheel out for its return, fully rebuilt. They also provided new decals for both wheels to make me faster 😎. I'm digging the yellow for sure!! Couldn't be more pleased with the outcome of this.View attachment 260345
Very glad to have suggested it. Reynolds seems to have a fantastic warranty.. This is for sure one of the reasons that Pivot continues to work with them .

As a side.. This would have likely prevented this:

We are stocking these in the major sizes. Even if you just run them in the rear, they are worth using.
 
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Very glad to have suggested it. Reynolds seems to have a fantastic warranty.. This is for sure one of the reasons that Pivot continues to work with them .

As a side.. This would have liley prevented this:

Can confirm. These liners are life savers.
 
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