This week on "As The Crank Turns": Paul at Pop's Bike shop finds himself faced with taking on Big Business while fighting for the little Sheep!
So here we are again for a 4th time. End result, Paul rattled Giant's cage, which enabled him to get a credit for the Crest forks and swing me into a new set of comparable forks (from a different manufacture, of course) at no charge to me!
I really don't have anything else to say. I'm stoked, not just about the outcome, but about the constant positive experiences I've had dealing with Paul. He was with me since day 1, when I was trying to figure out the frame sizing for the Fathom, then through this whole Soap Opera with my forks. These days, great customer service seems to be going the way of whale oil, but I received nothing but the BEST service from Pop's.
Cheers to Paul, Mark and everyone at Pop's Somerville.