So here is the update. Called in tonight, told them I wanted to renew my membership today at the 12 months/$60 per radio deal that was promoted on their website. (My current subscription runs out/is due for renewal on Jan. 9th...for 6 radios!) The customer service rep told me they needed to switch me to a different rep to get this done, and I would be on hold for a minute or two. 18 minutes later, someone finally picked up. First off, I told him to cancel my streaming free trial (due to expire on Jan. 12th), because I got my old radio/boombox working again, and was just planning on renewing that in its place. He said he would do that right now before proceeding, then asked what he could help me with further. Told the guy what I wanted to do with the 6 radios, he starts giving me "special offers", none of which struck me as special. I told him that I was specifically calling about the offer on the Sirius site, I have a friend who was just given the promotion, and that was what I wanted. He proceeded to tell me the "best he could do" was 10.95 per month per radio...then another 20% off that...then another few points off of that...Finally, I said "Look, this is the promo I called in for, if I can't get that, I will cancel all 6 radios when they are due next week." He finally says the best he could offer was the 6 months for $30 promo, but he would not give me the 12/$60. He said I should be happy with that promo, it was such a good deal. At that point I asked him to stop reading the script...If he couldn't get me the 12/$60, that I was going to be pissed, and that after 10 years with Sirius, I was going to cancel all 6 radios next week, just out of principal. He then says, "OK, if that is what you want to do, I will cancel them for you now." I told him not to do so, I was going to keep them until the 8th, since the "credit" I would get would be minuscule. He said OK, and I told him goodbye and hung up. A few minutes later, I get 2 emails. 1 is a notification that he extended the online subscription AND BILLED ME FOR IT for another month at $10.99 plus fees for a total of $13.38, and another email with a survey. You can be sure I will be filling out the survey! Probably the worst experience I ever had dealing with them in years!