KS blows. I had a carbon dropper which was like $450. After less than a year it started sagging a little when riding. So I sent it in for warranty.Update used it today for the first time since it was repaired/rebuilt. it lasted less than an hour and crapped out again. Stays down and won't hold when up.
Boo
They sent it back and they did fix it. However they included a note (which was hand written and copied indicating they use this same letter often) and it basically said, paraphrasing here….
This was not a legit warranty claim. We fixed it because we are super nice. Next time we won’t be so nice. And also stop getting your bike so dirty and washing it. ++ see our YouTube for directions on how to service it yourself.
Really not a nice letter. When I looked on the internet for the service instructions, I think I’d rather do a motor swap on my GTI.
They can GFT.
I would send it back and be pissed. Get it warrantied again and sell it like I did.