Red Mosquito
Formerly RLB the Scrapple Boy
You’re screwed
Cutting the cord (this again!)
- Thread starter Red Mosquito
- Start date
tonyride
Don't piss off the red guy
I stayed with Optimum and just canceled the TV and phone part. This is the easiest and most seamless change. All I need to do is return the cable box and remote. I just signed up with Sling for my local, ESPN and news channels.
one piece crank
1pc Cranky
With the Ocean County Easter Fire we were searching for news video feeds to try and assess property risks. So yes, watch a lot of TV Sunday night. We have Hulu w/LiveTV. I generally don’t watch anything but Survivor. I also stream the WFMZ App for daily weather & news.
Jeopardy
Pearl
THIS CHANGES EVERYTHING
We had a jeopardy kick for a while
I just googled jeopardy and YouTube and found 3 hour videos of it tho, and I know I’m not smart enough to remember anything, could probably just watch the same 3 hour thing over and over
One of the streaming apps has a celebrity jeopardy with a different host. Much easier questions.
one piece crank
1pc Cranky
So this didn't work out as offered?
tonyride
Don't piss off the red guy
It turns out they never canceled my TV and phone service when I called them this past Thursday to do so and just keep my internet. I found this out when I went to return the cable box and the old modem yesterday. I got a new modem Saturday morning. I assume it is for the faster internet speed I was getting than what I had before. I spoke to about 4 or 5 different people trying to cancel those two services again. Got put on hold by one of them for over 30 minutes then got disconnected. Called back and was told the Retention Department who handles cancellations are closed for the day and they'll call me back on Monday. I have a lot more detail I want to wait until everything is done before I go all out. I thought I was being punked by the amount of stupidity I was experiencing. How can a company this big be so inefficient?
Last edited:
they will do anything to keep you - right down to name your price.
They have specially trained people with access to plans the normals don't have!
good luck!
The last rep probably put you in as a save to get a bonus.
Back when we moved in almost 30 years ago we had some issues with the initial install. Our house was wired for cable with an outlet in each room. Because of that the installer billed us for installing cable to 6 rooms at something like $25/room. There was no install actually done since the house was wired. Additionally we only got two cable boxes. My wife fought like hell with them and it took forever to get the charges removed. Since this was in the days of paper checks she'd write the check payable to "the cable demons" every month. They still cashed them but it made her feel a bit better.
Living in Metuchen there has only ever been one company. We did try Direct TV but just couldn't deal with the lack of service when the weather was bad.
tonyride
Don't piss off the red guy
Plot thickens... I just got a call from one of the people I spoke with yesterday. I was courteous and professional but I gave her company and some of the other people I've dealt with a tongue lashing. I gave her credit for calling me today to follow up on my case but I told her I'm losing confidence in the company very fast due to no fault of hers. It's her company and the policy and SOP they've put in place. Being Sunday today she said nothing can be done but she will call me tomorrow to finally have resolution for me. I told her I will give her the benefit of doubt and wait for her call but if I have to call them it will be to cancel everything.
Last edited:
tonyride
Don't piss off the red guy
This is what it took for me to finally disconnect cable TV and landline phone. Some I've already mentioned but here's the whole story:
Thursday, April 24 - I called Optimum to cancel the service. I couldn't get to the appropriate department because I suspect they won't let you get there without someone trying to get you to keep it by offering deals. I spoke to 3 people and all of them tried to sell me their cell service. I finally got to speak to someone in the Retention Department (that name alone tells you their main function). I told him I want to cancel my TV and landline phone and only keep my internet. After much back and forth with offering deals I said I didn't call to make deals. I'm calling to cancel services I don't use and don't want to pay for. He said my Triple Play plan's internet service is only 100 Mbp speed and the lowest they offer is 300 Mbp for $99. I said OK, give me that. He said he'll process it and we end the call. I tested the TV by trying to turn it on and no signal. Service is cut just as I expected but my phone is still connected. I figured maybe it takes longer for them switch the phone off so I didn't think much about it.
Saturday morning, April 26 - I get a package in the mail from Optimum. It is a new modem. I figured OK, faster internet speed requires a faster modem. Makes sense. Following the instructions I replace the old modem with it and called Optimum tech support to activate it. Done. I take the cable box and old modem to the Optimum store in Piscataway to return them. A very helpful gentleman named Justin pulled up my info and was confused as to why I'm returning them. I told him why and he said according to my account he pulled up my TV and phone service was not canceled and I still have it. I said how is that possible? I tested my TV and got no signal. I got a new modem for the faster internet and I'm up and running with that. The guy from Thursday must have processed my order otherwise I wouldn't have received the new modem. So I surmise is he upgraded my internet and that's it, didn't cancel my TV and landline. Justin processed my returns and did some things on the computer with my account and told me he set me up for 1 gig internet for $85/month. He gave me a number to call to cancel the services I no longer want and my internet fee should be $85/month. He also gave me his personal cellphone number and told me to text him with how the call goes.
I go home and do exactly that. Again, had to speak to a bunch of people explaining how I called to cancel 2 services on Thursday, got the new modem, and Justin said no cancellation was processed so I want them cancelled. After trying to sell me cellphone service again I finally got to speak to the 3rd person who is from the retention department. I again she tried to sell me internet and cell service. I said no. Put on hold for 5 minutes and comes back with a better deal for internet and cell service. I reminded her that I said I don't want cell service. I just want internet. On hold for 5 more minutes and comes back with a better deal for internet and cell service with 3 months of free cell service. I told her I'm getting tired of telling her the same thing over and over again. She puts me on hold again. At this point I'm expecting her to offer to clean my house and wash my car if I get the internet and cell service. I'm on hold for 30 minutes. Every 5 minutes or so she would break in from the horrible music to tell me she's still here trying to process my request and that she's having technical issues. Eventually we got disconnected after being on the phone with her for over an hour. Because the call got disconnected I got a text from Optimum saying they noticed we got disconnect and asked me if I want someone to call. I said yes and 2 minutes later a different person call. At that point I let her have it. She was very nice so I wasn't abrasive but I was very firm with my bashing of the company she works for. I gave her a play by play account of all that's happened since Thursday and she seems to be understanding of my frustration and she said she has notified her supervisor and forwarded my call to someone else. Before doing that she said she will follow up on Sunday to see how things went. She said she documented everything I said and the person she forward me to will have all the info and I wouldn't have to explain again. I said fine, forward me. She does and the new woman I get forwarded to had no idea of my situation. I expressed my frustration and explain everything yet again. She said she understand but unfortunately at that point the retention department has closed and this will have to wait until Monday morning. She said she will call me Monday morning to continue my request.
I texted Justin and informed me on the debacle. He said to let him know how it goes on Monday and if still have not resolved to my satisfaction he'll take it on personally. I don't know his position with the company but he seems to care about my case.
Sunday, April 27 - The lady from the day before who documented everything and promised to call back to follow up calls me back and asked if everything was done. I said no and explained that the woman she forwarded my call to had zero information about my case. She apologized and promised she will call me on Monday to resolve this. I giver her credit for calling me back as promised but it was pointless because that did nothing to help my case. So now I'm expecting 2 calls on Monday.
Monday (today) - I get a call from the woman who promised to call first and she forwards me to the retention department Again, he tries to convince me to keep all my services with a great deal. I told him I'm not here looking for a deal. Maybe some people want a deal but not me. I want to cancel my TV and phone. He was a hard selling salesman so I got less friendly and was very blunt with him. He finally processed my request and I ended up with 1 gig service for $105/month.
I texted Justin and told him it was finally done but the 1 gig service is $105/month, not $85/month like he said. Justin texts back saying he will take $20 off. I'll see if that actually happens. I won't know for a couple of billing cycles because with the cancellation I have credits to my account so the next bill or two will have credits for partial usage for this month.
What a mess this company is. I don't know if it's by design to tire you out so you give up or if they're just incompetent.
Thursday, April 24 - I called Optimum to cancel the service. I couldn't get to the appropriate department because I suspect they won't let you get there without someone trying to get you to keep it by offering deals. I spoke to 3 people and all of them tried to sell me their cell service. I finally got to speak to someone in the Retention Department (that name alone tells you their main function). I told him I want to cancel my TV and landline phone and only keep my internet. After much back and forth with offering deals I said I didn't call to make deals. I'm calling to cancel services I don't use and don't want to pay for. He said my Triple Play plan's internet service is only 100 Mbp speed and the lowest they offer is 300 Mbp for $99. I said OK, give me that. He said he'll process it and we end the call. I tested the TV by trying to turn it on and no signal. Service is cut just as I expected but my phone is still connected. I figured maybe it takes longer for them switch the phone off so I didn't think much about it.
Saturday morning, April 26 - I get a package in the mail from Optimum. It is a new modem. I figured OK, faster internet speed requires a faster modem. Makes sense. Following the instructions I replace the old modem with it and called Optimum tech support to activate it. Done. I take the cable box and old modem to the Optimum store in Piscataway to return them. A very helpful gentleman named Justin pulled up my info and was confused as to why I'm returning them. I told him why and he said according to my account he pulled up my TV and phone service was not canceled and I still have it. I said how is that possible? I tested my TV and got no signal. I got a new modem for the faster internet and I'm up and running with that. The guy from Thursday must have processed my order otherwise I wouldn't have received the new modem. So I surmise is he upgraded my internet and that's it, didn't cancel my TV and landline. Justin processed my returns and did some things on the computer with my account and told me he set me up for 1 gig internet for $85/month. He gave me a number to call to cancel the services I no longer want and my internet fee should be $85/month. He also gave me his personal cellphone number and told me to text him with how the call goes.
I go home and do exactly that. Again, had to speak to a bunch of people explaining how I called to cancel 2 services on Thursday, got the new modem, and Justin said no cancellation was processed so I want them cancelled. After trying to sell me cellphone service again I finally got to speak to the 3rd person who is from the retention department. I again she tried to sell me internet and cell service. I said no. Put on hold for 5 minutes and comes back with a better deal for internet and cell service. I reminded her that I said I don't want cell service. I just want internet. On hold for 5 more minutes and comes back with a better deal for internet and cell service with 3 months of free cell service. I told her I'm getting tired of telling her the same thing over and over again. She puts me on hold again. At this point I'm expecting her to offer to clean my house and wash my car if I get the internet and cell service. I'm on hold for 30 minutes. Every 5 minutes or so she would break in from the horrible music to tell me she's still here trying to process my request and that she's having technical issues. Eventually we got disconnected after being on the phone with her for over an hour. Because the call got disconnected I got a text from Optimum saying they noticed we got disconnect and asked me if I want someone to call. I said yes and 2 minutes later a different person call. At that point I let her have it. She was very nice so I wasn't abrasive but I was very firm with my bashing of the company she works for. I gave her a play by play account of all that's happened since Thursday and she seems to be understanding of my frustration and she said she has notified her supervisor and forwarded my call to someone else. Before doing that she said she will follow up on Sunday to see how things went. She said she documented everything I said and the person she forward me to will have all the info and I wouldn't have to explain again. I said fine, forward me. She does and the new woman I get forwarded to had no idea of my situation. I expressed my frustration and explain everything yet again. She said she understand but unfortunately at that point the retention department has closed and this will have to wait until Monday morning. She said she will call me Monday morning to continue my request.
I texted Justin and informed me on the debacle. He said to let him know how it goes on Monday and if still have not resolved to my satisfaction he'll take it on personally. I don't know his position with the company but he seems to care about my case.
Sunday, April 27 - The lady from the day before who documented everything and promised to call back to follow up calls me back and asked if everything was done. I said no and explained that the woman she forwarded my call to had zero information about my case. She apologized and promised she will call me on Monday to resolve this. I giver her credit for calling me back as promised but it was pointless because that did nothing to help my case. So now I'm expecting 2 calls on Monday.
Monday (today) - I get a call from the woman who promised to call first and she forwards me to the retention department Again, he tries to convince me to keep all my services with a great deal. I told him I'm not here looking for a deal. Maybe some people want a deal but not me. I want to cancel my TV and phone. He was a hard selling salesman so I got less friendly and was very blunt with him. He finally processed my request and I ended up with 1 gig service for $105/month.
I texted Justin and told him it was finally done but the 1 gig service is $105/month, not $85/month like he said. Justin texts back saying he will take $20 off. I'll see if that actually happens. I won't know for a couple of billing cycles because with the cancellation I have credits to my account so the next bill or two will have credits for partial usage for this month.
What a mess this company is. I don't know if it's by design to tire you out so you give up or if they're just incompetent.
Last edited:
thegock
Well-Known Member
Snl celebrity jeopardy ftw
thegock
Well-Known Member
Please elaborate...
rjr44
Well-Known Member
jk, feel for u, it’s one of the main reasons I cut the cord 15+ years ago, all that bs
Just tell them you’re moving. That’s worked for me several times.