i didnt say i dont tip (i generally do, just not at counter service). I just think that their salary should be enough that tipping isnt required for them to live, yes i understand that means your food/services would cost more.
Food delivery services
- Thread starter Bike N Gear
- Start date
i didnt say i dont tip (i generally do, just not at counter service). I just think that their salary should be enough that tipping isnt required for them to live, yes i understand that means your food/services would cost more.
The counter service tipping stuff can be pretty funny at times.....but in general, if you made something for me, or brought me something, cut my hair....did something in which im happy you didnt screw it up...I have no problem giving someone a tip. Especially since I might eat 1 meal outside of my house a week and maybe get ice cream once or twice with the family....and im usually served by HS kids.....and I worked in food service when I was a teenager and I didnt make shit....so whats a few extra dollars. Denville dairy is a good example....If I waited in the line and had someone make me a cup of ice cream the way I want it, I will tip them....If I just walk in and buy something out of the freezer walk up to the counter and pay for it, no.
But this is like $10 for ice cream and whatever, couple bucks for a tip......if I have to drop $100 for door dash fast food...then tip the driver....I can see how a person looks at that and says...JFC, what am I doing with my money here? I always tip the hotel cleaning staff...but I will admit after I spend hundreds of dollars for a hotel room, fuck I need to leave another 20-$50 for the cleaning staff. When you are at the end of an expensive chain, I can see where people are just like....ok, I spent this much, no more! And that sucks for the driver, etc
But this is like $10 for ice cream and whatever, couple bucks for a tip......if I have to drop $100 for door dash fast food...then tip the driver....I can see how a person looks at that and says...JFC, what am I doing with my money here? I always tip the hotel cleaning staff...but I will admit after I spend hundreds of dollars for a hotel room, fuck I need to leave another 20-$50 for the cleaning staff. When you are at the end of an expensive chain, I can see where people are just like....ok, I spent this much, no more! And that sucks for the driver, etc
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My problem is just knowing how much to tip for average vs. great service for a driver, when the process hasn't even started yet. The UE app pre loads with an 18% tip. Gives you an option to lower it to 15% or raise 20, 25. In my case I never got the food. But even if I did, how would I know it was going to take an hour forty five for a 40 minute delivery? The guy picking up my order was ranting about how bad the restaurant was, but the order he picked up had a ticket with someone else's name on it.
@EJphotos Just curious how many orders do you typically have inside your car? This guy had at least 20 bags of food he was delivering.
@EJphotos Just curious how many orders do you typically have inside your car? This guy had at least 20 bags of food he was delivering.
I don't use these apps (I fortunately/unfortunately live in a town with 67 pizzerias) but my assumption would be the service is compensating the driver appropriately (especially if the fees are high) then the tip is bonus profit? I get that it can suck, years ago I delivered pizza for side money but in no way did I expect that to be a living wage. I don't know the fees myself but I'm not paying $10-20 bucks for cold food that I could go pick up in ten minutes for free.
Tipping: I was watching a Youtube video where the guy grabbed his own drink from the cooler, walked to the self checkout machine and it asked for a tip!
But if we go out to eat it's at least 20% unless you suck really bad, then maybe 15. Coffee and bagel shops usually get the change or a buck in the jar. JimV usually gets a nice tip so I don't have to sneak around him and find Dennis the next time. 😉 Bringing puppies or fluffy dogs helps too.
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EJphotos
Well-Known Member
Unfortunately, gotta think about the tip as more like a bid to get your food delivered faster instead of a reward for good service. That's just the reality of it. Most drivers won't accept low paying orders. We have to be profitable too. UE and DD drivers are independent contractors, and not employees of the companies, so there is no hourly pay for the drivers (unlike restaurants who have their own drivers). Also, most people don't tip after the fact anyway on those low paying/no tip orders.
No more than 3 orders at a time, on extremely busy days. It's possible those 20 bags were for one customer.
The counter service tipping is more atrocious when you think about how they're asking 20% to maybe hand you your food while a waiter/waitress may make 20% running around table to table.
The way they were placed separated on the floor, front and rear seats, makes me think they were all separate orders. I think they're were many disappointed customers that night.
serviceguy
Well-Known Member
My take away from this thread and from my general knowledge of this type of service (which I never used) seems to be that UE and DD are screwing 1 - the business producing the food (I hear this a lot, but is it true?) 2 - the people actually doing the delivery 3 - the customer (unless they're willing to risk their food to be taken a dump on or near by or in the best case of retaliation just not being delivered...) who's a willing actor as they can always decide not to use the service or overpay for it...did I get it wrong? In any case nothing seems to llure me in using this type of service anyway.
OddTrickStar
Well-Known Member
Helped a friend run a pizza shop, worked at a couple more. I delivered food on/ off through the ‘90’s, it was decent extra income. You’ll wear out a decent car though if you do it long enough. Yes, the habitual non tippers always got their food last.
I tip well so poor service doesn’t fly. I won’t order from there again. Not talking about the occasional mistake but just lousy service and inconsistent food quality. Anymore, I generally cook myself and take out is picked up. Any time that we’ve tried any of the delivery apps, it’s been wrong/ cold/ spilled or smashed in the bag. Unbelievable that you tip well up front and they throw the food bags onto the porch, then report that they handed the order to us.
I tip well so poor service doesn’t fly. I won’t order from there again. Not talking about the occasional mistake but just lousy service and inconsistent food quality. Anymore, I generally cook myself and take out is picked up. Any time that we’ve tried any of the delivery apps, it’s been wrong/ cold/ spilled or smashed in the bag. Unbelievable that you tip well up front and they throw the food bags onto the porch, then report that they handed the order to us.
Captain Brainstorm
Well-Known Member
Counter tipping is a bullshit relic of the pandemic where someone making you a sandwich was hailed a hero for doing what they were already paid to do before the pandemic. Now, the lower tip range is 20%. In VT, they want a 25-30% gratuity for making me an egg sandwich. Just call it what it is, a surcharge. If I order food and drive my ass over to go pick it up, why am I tipping you 20-30% to walk it 10ft from the kitchen? Having said that, I counter tip at the places I regularly order from because some I really like, and I also don't want them spitting in my food (I don't have much faith in my fellow man). I used to work in a restaurant, if you never did, you don't want to know what goes on in the kitchen. That's an onion you don't want to start peeling.
EJphotos
Well-Known Member
Did you happen to catch his satisfaction rating on the app, and number of deliveries he has completed?
EJphotos
Well-Known Member
You got it right. In the end as long as UE or DD is making their money, they can care less about the other parties involved. Sad because those other parties are what makes their business. Without us drivers, they'd be nothing.
Nah. Didn't know that was available. He was driving an E-Class so I figured he must be really good at this job.🙄
serviceguy
Well-Known Member
That said, if a new service were to surface and try to do it right without taking advantage of any of the parties involved would UE and DD be done for good or forced to re-align? Not that I would hope this could actually happen anytime soon...
EJphotos
Well-Known Member
Yep if you click on his profile picture in the app, it'll take you to that info.
If it's a low rating, it's a tell on his performance - and also a tell that he may be one of those people who cancel the order after they've picked it up.
For reference, I have done 2015 deliveries and have a 100% satisfaction rate.
EJphotos
Well-Known Member
That new service would probably be overpowered and eventually bought out by Uber, as has already happened to other smaller services.
rjr44
Well-Known Member
The few times I've used there was almost always an item missing. Usually something smaller, like a side of fries or side salad or something, never a major item. Annoying but not end of world.
And yet when I go myself to pickup, I've yet to have any missing items. Leads me to believe that the drivers sometimes help themselves to the little stuff to compensate. As such, I stopped using and go pick up. I get it cheaper, faster, warmer, complete. I don't even get outta the car, recruit one of the kids to take the ride and go inside.
waited tables in HS so i know how it goes in a kitchen (and i was probably in one of the better ones), the whole dont piss off the people who handle your food thing is very true, but as you said, counter service tips for pouring me a cup of coffee? i think not. If its a place you really like thats up to you, we dont eat out enough to have opinions like that.
mfennell
Well-Known Member
I can't believe that's the base charge or that anyone would pick up an order for $2. Can you deduct your miles driven from taxes? 10 miles is $6.70.
JDurk
Well-Known Member
Restaurant veteran, to help my parents pay for college, and then to keep money in my pocket after graduating in '90 when engineering jobs were a bit hard to find. Bussed tables, cooked breakfast, lunch and dinner. Some nights after working at 2 different places, would swing by a place where friends were working and chip in during the late night post bar rush.
No, you don't want to piss off the cook in the kitchen! If it says no substitutions, don't ask.