so pissed right now...
this ahole shows up to repair someone elses issue nearby and without any advanced notice goes up on the pole and disconnects my house!
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I went out to ask him in my least possible sarcastic voice (yeah not really least possible)
excuse me - so whats the chance you disconnected my house since i know you are not here fixing any issues I reported.
ahole: - yeah thats probably true cause I dont know which line is which so I had to take it off - but it should be good in a few minutes.
me: - well dont you think with with everyone working at home all the time a heads up to the houses nearby might be a good idea?
ahole:- well sorry it should be back now I had to fix something.
me: yeah well assuming you had no choice to disconnect everything, what about telling people youre gonna do that before you cut off my service.
ahole: no response as he starts packing up his ladder and shit
I have been in IT services and support Management for 30 years if I pulled that crap I am fired on the spot. tried calling into customer service to get a supervisor and they left me on hold for 25 minutes until they came back on the line and told me they have to escalate to the dispatch office only via email! what are we in 1999??
told "Vanessa" if I dont get a call back by tomorrow I am canceling my service. Stay tuned.