Forum Restart - 7/1/2020

Patrick

Overthinking the draft from the basement already
Staff member
Well - the upgrade did not fix the problem.
But it did provide access to some tools which may help me track it down.

The error i'm chasing came up 3x yesterday - so not an easy trace.

Keep posting!
 

Patrick

Overthinking the draft from the basement already
Staff member
7/1/2020

Sometime in the early hours of 7/1 i'm going to turn it off, and turn it back on again.
Perhaps even unplug it for 30 seconds (whatever that means on a virtual server)

Should be offline for 10 minutes or so - I'll try to put up a better message than the last one.
 

Patrick

Overthinking the draft from the basement already
Staff member
ok - something just happened - we lost 5 posts or so.
 

Patrick

Overthinking the draft from the basement already
Staff member
and after the fact....
Thank you for your reply. It looks like the databases did not migrate properly to your GridContainer due to the size you mentioned. We have determined that it requires the assistance of a higher level staff member or systems administrator. Please anticipate a brief delay while we reassign your support request to a staff member who is better equipped to service your needs.

We make every effort to serve all customers in a timely fashion, but due to the complexity of your request, it may take a little more time than usual. We thank you in advance for your patience.

Best regards,

Eric A.
Customer Support Lead
 
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