DT Swiss (More of a Customer Service type of review)

serviceguy

Well-Known Member
DT Swiss USA Customer Service.

I think they're awesome. I contacted them a few times and they were always very helpful. My inquiries were mostly about wheel building (specs of some of their 'special run' hubs not showing in the spoke calculator) or product specifications. They always reply very quickly and provide a satisfactory answer my questions.

A few days ago I purchased a Fat Bike wheelset from @FitmanNJ , the wheels are great (thanks again David) and have DT-Swiss BR710 rims with just a few minor scratches on one of the wheels and some rips and discoloration in a couple of decals, nothing a normal person would not leave alone...I am not normal though. So I contacted DT Swiss, explained that I bought the rims used and the decals had some damage...well, I have a set of new decals in the mail at no charge!

Most definitely sticking with DT swiss products as much as I can.
 

Ryan.P

Well-Known Member
Team MTBNJ Halter's
Dt swiss is boss . Just built up a xm481 wheelset by far the easiest rims to true up
 
Top Bottom