Yes, there is a post about it here but I had such an amazing experience with them I needed to start a new thread about it. In fact, my experience was so good that it was the topic of my blog today, in the (partial) form of a fairy tale.
For those of you who don't feel like reading my gibberish here are the Cliff Notes:
Suspension fork crapped out Sunday. Steve calls them on Monday for me and I'm on the phone with them by lunch. Wife leaves the house at 6:00 pm to drop it off. Turns out I broke my rebound spring, something neither of them had seen before. John stays late working on it, then pulls apart a floor model to get the part he needs. Wife picks it up yesterday, and the bike is back together in my basement by 8:00 pm Tuesday. Just an amazing turnaround for someone they had never met or talked to before Monday at noon.
So major props to them for hooking me up the week before the 24 hour race. Fantastic job, and many thanks to Frank and John for helping me out!
For those of you who don't feel like reading my gibberish here are the Cliff Notes:
Suspension fork crapped out Sunday. Steve calls them on Monday for me and I'm on the phone with them by lunch. Wife leaves the house at 6:00 pm to drop it off. Turns out I broke my rebound spring, something neither of them had seen before. John stays late working on it, then pulls apart a floor model to get the part he needs. Wife picks it up yesterday, and the bike is back together in my basement by 8:00 pm Tuesday. Just an amazing turnaround for someone they had never met or talked to before Monday at noon.
So major props to them for hooking me up the week before the 24 hour race. Fantastic job, and many thanks to Frank and John for helping me out!