GM is just as bad on the consumer side. I had 4 GM SUV/Trucks for the previous decade and almost every time bringing it in for service at a GMC or Chevy dealer it was frustrating.GM is completely opposite. Service procedures are so convoluted that they are impossible to follow, or just wrong. Labor times are cut so bad that we are forced to find short cuts. We can submit the errors, so they can fix the procedures, but nothing ever changes. Techs are leaving gm in droves, darn near impossible to make a living here. Who is gonna fix their electric cars they plan on selling?
The main thing that pissed me off was GM's ancient internal service records. I went to one dealer for a couple of years and then changed to another for convenience (nearer to my house). The new dealer mentioned the Suburban needed a diff service which I thought was done previously. I asked to check the past service records for that VIN which they said they couldn't as each dealer has it's own separate service tracking. I said I could go into any Best Buy in the country and they can see what I bought based on just my email. The service writer shrugged and asked for my credit card.
Then there was the extended GM factory warranty I added to a purchase of a GMC 2500. It was a nightmare to get GM to pay for anything. Calling the GM factory warranty was absolutely useless and I got stuck on a couple of items that I thought wasn't fair.
Ram isn't much better. I had my Ram 2500 in for service recently for fuel and oil/oil filter change. I gave them the VIN and scheduled for a half day drop off a week or so in advance. Checking in they had no clue the price tag of the service. I know the Cummins takes a lot of oil but when they called saying it was $900 after waiting an extra day (for fuel filters) I was not very happy. Then they send me a coupon via email a week later :slaps head: Oh - but please make sure you give us great reviews on the survey we will be sending you
I have to say when I was able to speak to the tech directly (happened a couple times at one GM dealer) it was a good experience.