monteverest
New Member
Lots of MTBNJ members are sponsored and patronized by Campmor so I expect to be flamed by this review.
Bought Shimano 520 pedals from Campmor two months ago and have put about 150 miles on the pedals - all of it at Wawayanda. Last week, I discovered one side pf the right pedal tension mount had slipped out from the locking platform. The right pedal is useless.
I brought the pedals back to Campmor today to exchange since the pedals were purchased just over 2 months ago. They inspected the pedals and claimed the pedals had been "abused" and refused an exchange. Additionally, they also told me my "only option" (bad choice of customer service words) was to send the pedals back to Shimano for evaluation - a 2 to 6 week process. Winter is already here at that point. Platform pedals were offered as replacement which I refused (I also had to ask for interim replacements first).
Campmor refused to listen to my explanation that the pedals had not been abused but used in normal riding conditions on the same trails sponsored by Campmor's H2H series. Sure, the pedal has scrapes but that is the nature of mountain biking. These are not road bike pedals after all. My previous Cannondale stock pedals lasted 3 years over the same trails. Two months of normal wear and tear should not break a pedal.
Clearly, the Shimano 520 pedals were too weak for usual trail conditions but Campmor should stand behind the products it sells. Such a shame since a Titus Motolite was on my radar for next spring.
Bought Shimano 520 pedals from Campmor two months ago and have put about 150 miles on the pedals - all of it at Wawayanda. Last week, I discovered one side pf the right pedal tension mount had slipped out from the locking platform. The right pedal is useless.
I brought the pedals back to Campmor today to exchange since the pedals were purchased just over 2 months ago. They inspected the pedals and claimed the pedals had been "abused" and refused an exchange. Additionally, they also told me my "only option" (bad choice of customer service words) was to send the pedals back to Shimano for evaluation - a 2 to 6 week process. Winter is already here at that point. Platform pedals were offered as replacement which I refused (I also had to ask for interim replacements first).
Campmor refused to listen to my explanation that the pedals had not been abused but used in normal riding conditions on the same trails sponsored by Campmor's H2H series. Sure, the pedal has scrapes but that is the nature of mountain biking. These are not road bike pedals after all. My previous Cannondale stock pedals lasted 3 years over the same trails. Two months of normal wear and tear should not break a pedal.
Clearly, the Shimano 520 pedals were too weak for usual trail conditions but Campmor should stand behind the products it sells. Such a shame since a Titus Motolite was on my radar for next spring.