serviceguy
Well-Known Member
Not really blaming the tool, it's more like choosing the right tool for the wrong job, if that makes any sense. Corps seem to love the idea that a standard tool can fit any type of process, and sales reps love to feed that BS to them, then it falls on the peasants (on both sides) to make the square peg fit the round hole.Large orgs are extremely complex and most users are lazy and frankly idiotic. It's a bad combination and to blame the tool is not really fair IMO.