My water setup is a little different maybe because very old or the way they do things here...the main shut off valve is buried in the dirt at the curb, the second shut off valve is in a well at the edge of the property and attached directly to the meter, then there is about 30'-40' of copper line that enters the house in the crawlspace where is located the valve that I had to replace. From there the line just runs unsupported to another valve right behind the hatch (the access the crawlspace) and from there to the center of the house where the pressure reducer is.
They did not change the valve. I asked if they could and they said no, if I need to shut the water off I need to call them ($50) and they will shut the valve before the one in the well were the meter is (which is buried in the ground and broken as well, they're supposedly going to change it in the next few days). My wife tried to argue that we may not have time to wait for them to show up if it happens, again, during the week end but they say that they're in call 24/7...
Well, at least I did not go to jail for tampering with the water main...which is good, I hear they're that good at keeping social distance...