I was told my trance had sealant too from a different bike shop, I believe they don't put sealant in because the bike could be sitting on the floor for a while. Still I was told the same thing. In regards to this shop, when I was first looking at a bikes I checked out a trek fuel and it took it for a ride, they came out side and after watching me ride said a medium is too small for me, which was correct. I wound up buying from their Old Bridge store.. I had a trance and an anthem picked out (keep in mind I had really no idea of the difference).. the guy asked me what kind of riding I wanted to do etc.... he said get the trance, it will be much more fun.. and it was the right choice I think.. They did size me and check out the sag and all that. They've always taken care of me repair wise (the matawan shop). When I wanted the 2018 trance I went and asked and they said they probably wouldn't get one in since they don't sell many bikes at that price point so I wound up getting it in PA (where they said there was sealant, but there wasn't)